Refund & Cancellation Policy
In short: ask and you get it back. There is no product to return and no service to cancel, so there is nothing for us to argue about. If you paid and you would rather not have, email support@nivarostudios.com and the full amount is returned.
What is being paid for
Nivaro Studios publishes Android applications that are free to download and free to use. There is no paid tier, no subscription, no locked feature and no trial that expires.
Payments made through this website are voluntary contributions towards the cost of building and running those applications. They are optional. Nothing is sold, nothing is delivered, and nothing in any application changes because a contribution was or was not made.
These contributions are not charitable donations. Nivaro Studios is a sole proprietorship, not a registered non-profit, and no contribution is eligible for tax deduction under Section 80G or any other provision.
Cancellation
There is nothing to cancel. Contributions are one-off payments. No recurring payment, standing instruction, mandate or subscription is created, and none can be created through this website.
Refunds
- Any contribution can be refunded in full on request. No reason is needed and none will be asked for.
- Email support@nivarostudios.com from the address used for the payment, or quote the Razorpay payment reference from your receipt.
- Requests are acknowledged within 2 working days and the refund is initiated within 5 working days of the request.
- Refunds are returned to the original payment method, as required by the card networks and by UPI rules. We cannot send a refund to a different card, account or UPI ID.
- Once initiated, the money typically reaches you in 5 to 7 working days, depending on your bank. That part is outside our control.
- Refunds are made in the currency of the original payment. For payments made in a foreign currency, the amount your bank credits may differ slightly from the amount you paid because the exchange rate has moved. That difference is your bank’s, not ours.
- There is no deadline on asking. Card networks place practical limits on reversing an old payment; if one applies, we will tell you and arrange another way to return it.
Payments that did not go through
If money left your account but the payment failed, it was never received by us. Banks normally reverse a failed payment automatically within 5 to 7 working days. If it has not come back after that, email us with the payment reference and we will chase it with Razorpay on your behalf.
If something looks wrong
If you see a payment to Nivaro Studios that you do not recognise, email us before raising a chargeback. We will refund it immediately. A chargeback takes weeks, costs us a fee, and gets you the same money more slowly.
How payments are handled
Payments are processed by Razorpay Software Private Limited. Card numbers, UPI PINs and bank credentials are entered on Razorpay’s own systems and are never seen, handled or stored by Nivaro Studios — this website has no payment form and no server of its own.